Returns & Exchanges

At Alder Fine Jewellery, we want you to treasure your pieces forever; if you are not completely satisfied with your purchase, we offer a 30-day return window for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully place your jewellery in its original branded box and secure it within a padded shipping mailer to ensure safe transit.

• 3.
  Ship Your Item

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our artisans verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.